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Our Refund Policies

Are you considering returning a purchase? Check out the latest on our student-friendly refund policies for the BookStore, WaterlooStore and Campus Tech below.

Book Store Returns

Let’s face it, sometimes we don’t end up needing the books or other items we think we do. At Retail Services, we know you’re busy so we try to make the return process as hassle-free as possible. Please read below to find out how our return policy works.

When must textbooks be returned by?

The Fall 2017 semester textbook (including Study Guides and Solutions Manuals) return deadline is Friday, September 29th, 2017.

What are the conditions for returns?

First things first. A receipt is always required when returning your books.

Shrink-wrapped textbooks and packages must remain unopened. We also need the original sales receipt and the textbook must be in new condition. (So hold onto your receipt until you’re sure it’s no longer needed.)

After the textbook return deadline, returns will be subject to a 50% refund. Textbooks may only be returned if the course has been dropped. Returns are subject to approval.

After the last day of lectures, no refund will be provided.

Can I return general interest books?

Yes. Returns will be accepted within 15 days of the purchase date, provided the book is in new condition and with the original sales receipt.

Can I return Courseware?

Because custom course packages produced by us (lecture notes, lab manuals, and course readings) are so specific, they are final sale and cannot be refunded or exchanged.

What are final sale items?

  • Previous Terms Textbooks
  • Courseware Merchandise
  • iClickers
  • CDs/DVDs
  • Access or Pin Codes
  • Textbooks with opened Access Codes, Pin Codes or CDs
  • Special Orders
  • Sale or Bargain Books
  • Schaum’s Outlines
  • Test Prep Manuals (LSAT, MCAT, etc.)
  • Dictionaries
  • Medical Reference Books
  • Magazines
  • Maps
  • Bar Charts
  • Lab Supplies
  • Trade Optometry Books
  • Print on Demand Course Materials
  • Moleskines
  • Student Readers
  • Reference Test Books
  • Study Guides

Can defective items be replaced?

Of course. Show us your original sales receipt and we will replace defective items.

How will I be refunded?

Pay with cash and you will receive cash back. If you paid by credit or debit card, a refund will be issued by the same method with the original card.

Please remember to hold onto your original sales receipt. We need it to make this refund.

What do I need to show you to get a refund?

Two things: Your student identification and the original sales receipt. If you are returning your textbook after the return deadline, you must provide proof of course withdrawal.

Waterloo Store and Write Stuff Returns

Can I return my Waterloo Store purchases for a refund or exchange?

Yes you can. Here's how:

Clothing and gifts may be returned for a full refund or exchange within 15 days from the date of purchase. The returned/exchanged merchandise must be in new condition and must be accompanied by the original receipt. Refunded amounts will be returned to the original method of payment.

Items that are not returnable:

  • Custom orders
  • Leather jackets
  • Rings
  • Mugs and water bottles
  • Clearance and final sale merchandise

Campus Tech Returns

Stationery & Accessories: You may return unopened items purchased at CampusTech within 15 days, with your original sales receipt.

Hardware and Peripherals: Returns of these items must be within 15 days, with the original receipt and require a Return Material Authorization (RMA). Please contact us at (519) 888-4567, ext. 33518, or email to request an RMA or if you have questions about returning an item.

Items that are not returnable include:

  • Special order items
  • Custom-configured computers
  • Opened products
  • Items with broken seals
  • Software licenses
  • Demo products
  • Sale items

Can I return defective items?

Of course. Defective items may be returned for exchange or service within 15 days of original purchase date. Please know that manufacturer guidelines apply for all defective hardware returns.

Who can purchase from CampusTech?

University of Waterloo faculty and staff and students currently attending or accepted into uWaterloo are eligible to purchase from the CampusTech Online Store.